If you need help or have feedback about MyCleaningTool, email is the best way to reach our team. We prioritize clear, fast replies and take customer concerns seriously.
How to reach the team
Please send a message to support@mycleaningtool.com. That single inbox handles product support, orders, wholesale inquiries, media requests, and partnership opportunities. To help us respond faster, include the relevant details listed below.
What to include in your message
- Order or account info: order number, email used at checkout, and purchase date.
- Product details: model name or SKU, serial number if available, and a short description of the issue.
- Photos or video: attach clear images showing the problem or setup—visuals speed troubleshooting.
- Preferred outcome: replacement, refund, technical guidance, or more information about availability.
- For press or partnerships: your affiliation, a brief pitch, and the best contact person and timeline.
Response times and expectations
We aim to reply within 24 to 48 hours on business days (Monday through Friday). Messages received on weekends or public holidays may take longer; expect a response within three business days in those cases. If your issue is time sensitive, put URGENT at the start of the subject line and include any deadlines—this helps us prioritize.
Complex technical troubleshooting, warranty claims, or large wholesale requests may require follow-up steps and additional verification. For these inquiries we will acknowledge receipt quickly and provide an expected timeline for resolution.
Types of inquiries we welcome
- Product support and troubleshooting for devices, accessories, or app integration.
- Warranty questions, returns, and replacements.
- Order status, shipping questions, and bulk or wholesale purchasing.
- Retail and distribution partnership proposals.
- Press, media interviews, and review requests.
- Feedback on product features, website usability, or documentation.
- Accessibility requests and accommodations.
- Career inquiries—include a resume and brief cover note.
Privacy and security
We treat your personal information with care. When you email support@mycleaningtool.com, we collect only the details needed to address your request and will not share personal data with third parties except as required to fulfill service requests (for example, coordinating a replacement shipment). For sensitive information, consider redacting unnecessary details and we will request any additional information securely if needed.
If you prefer, include your best times to be contacted and we will schedule a follow-up by email. Thank you for reaching out—our team looks forward to helping you get the most from your MyCleaningTool products.